Book Your Private Appointment

CONTACT/FAQ

BY PRIVATE APPOINTMENT ONLY. NO WALK INS.

 

POWDER TORONTO

550 Parliament St.
Toronto, Ont. Canada
M4X 1P7

416.536.6442   |   info@powderbride.com

Powder Toronto Hours
Sun, Mon & Holidays – Closed
Tues, Wed & Sat – 11am-6pm
Thurs & Fri – 11am-8pm

 

POWDER CALGARY

454 – 8th Ave. SE
Calgary, Alberta Canada
T2G0L6

403.514.0007info@powdercalgary.com

Powder Calgary Hours
Mon, Tues & Holidays – Closed
Wed & Sat – 11am-6pm
Thurs & Fri – 11am-8pm
Sun 12-6pm

 

HOW TO BOOK AN APPOINTMENT AT POWDER?

To begin your private appointment process please complete our register form at powderbride.com. Please note: All appointments at Powder Toronto only require a $100 refundable security deposit. Refundable if you attend your appointment(no purchase required) or if you cancel within 48hrs).  No security deposit is required at Powder Calgary, just a registration.

HOW LONG IS AN APPOINTMENT AT POWDER?

All appointments at Powder are 1.5hrs. You will have the time to enjoy our collections and find the dress you love. Most Brides are able to decide within the first appointment but we never pressure our brides, so if a second appointment is required you may book based on availability.

PHOTO POLICY:

Once you have made a purchase, you may take pictures & video of your gown. If you have not purchased, due to designer copyright protection & security, we have a strict no photo policy. If you have a family member who could not attend you may Facetime them to show your gown/dress.

 

PLACING AN ORDER:

The typical timing from order to delivery is 6-12+ months which varies from supplier to supplier. Any Bride under 6 months can be considered a rush for some of our collections. We will show you gowns that we recommend based on best look and realistic timing for production. Rush fees may apply.

 

GOWN ARRIVAL:

Delivery is a standard 1 month prior to wedding date (rush orders and
special circumstances may not apply)

 

DEPOSIT & BALANCE PAYMENTS:

We require a 50% non-refundable deposit upon placing an order for your wedding gown. Balance payments are due prior to delivery when the supplier notifies us of gown nearing completion. Full payment is required only for custom designs by Powder or in special circumstances due to timing.

 

MEASUREMENTS & SIZING:

Measurements will be taken same day if time permits or a technical appointment will be scheduled. We measure & make recommendations on sizing and look to achieve the perfect Powder Bride fit.  Once your gown arrives we will need to go to alterations to ensure final fit is perfect.

 

ALTERATIONS:

Alterations are necessary to ensure a perfect fit for all wedding dresses and evening gowns. We have a recommended seamstress for all our clients. Alteration fees are a separate cost and can be estimated at time of appointment and paid direct to seamstress. You are more than welcome to use your seamstress of choice.

FITTINGS:

Once the gown is in transit to Powder, we will contact you to schedule your fittings. The initial fitting will be hosted at Powder, subsequent will be at the seamstress. As mentioned Powder gown delivery is a standard 1 month prior to wedding date.

 

RETURN POLICY & SAMPLE SALE:

All sales are final, no returns, refunds or exchanges. Updates, additions, minor revisions are possible after the sale as long as within a reasonable time that such item(s) can be accommodated by supplier.

 

CANCELATIONS/NO SHOWS:

Any Bride who books and does not show up or cancel within 48hrs will be required to pay a non refundable $100 security deposit for an appointment at Powder as we have wait lists of brides eager to see our collections.

 

GOWN – AFTER CARE:

Ashford Cleaners – 535 Eglinton Ave W, Toronto. (416) 322 3127.

 

POWDER REAL BRIDES:

Email wedding pics & videos for our website to info@powderbride.com.

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