SALES POLICIES

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We recommend you please read our refund policy prior to any purchase. 

All items sold online at powderbride.shop are final sale. with no refunds, exchanges or credit.

For hygenic reasons we do not return any masks or accessories. Sample sale gowns sold online are used goods and of second hand nature and are FINAL SALE, sold as is with no refunds, exchanges or credit. 

We are determined to provide you with the best customer service possible. If you have any questions that relate to our product or services, you can call us at 416.536.6442 or email info@powderbride.com. We will answer your request as soon as possible.

Orders for in-stock items will be shipped from our warehouse within 5-10 business days of order placement or made available for curbside pickup within 48hrs during store hours if applicable or

local delivery option delivery is 3-5 business days. Shipments are made using ground courier. We offer shipping service in Canada and to the USA. Most orders will be delivered within 14-21 days of purchase barring any holidays, shipping and or customs delays but can take more in some cases. For shipments to the USA, all customs, state taxes, additional freight and handling charges are the responsibility of the purchaser and to be paid to the when clearing your package upon customs entry.

All online orders receive an automatic email as receipt of confirmation of the order.  Once processed, all online orders then receive another email which will inform the customer of the delivery/pick up time of their order.   If your order is for pick up please wait for this email so that we can have your order ready and waiting for you.

If the items are indicated as available, we will ship the goods as soon as possible. If items are not in stock they will appear on the website as BACK-ORDER. If products are labelled as BACK-ORDER, we will also indicate the date range when we will ship and you will be able to receive the products.

Please inform us of any errors with your order within 24 hours upon verification of all boxes received. We must be notified of any errors. We look into shipping errors as quickly as possible to mitigate the inconvenience to you.

We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse. Once you have signed the shipping slip, you become responsible in case of any claim.

Please contact POWDER Customer Service immediately at 416.536.6442. We will provide all the assistance we can.

To begin your private appointment process please complete our register form. Please note: All appointments at Powder Toronto require a $100 refundable security deposit. Refundable if you attend your appointment(no purchase required) or if you cancel within 48hrs). 

We do offer virtual private viewings. Register for more details.

All appointments at Powder are 1.5hrs. You will have the time to enjoy our collections and find the dress you love. Most Brides are able to decide within the first appointment but we never pressure our brides, so if a second appointment is required you may book based on availability.

Once you have made a purchase, you may take pictures & video of your gown. If you have not purchased, due to designer copyright protection & security, we have a strict no photo policy. If you have a family member who could not attend you may Facetime them to show your gown/dress.

The typical timing from order to delivery is 6-12+ months which varies from supplier to supplier. Any Bride under 8 months can be considered a rush for some of our collections. We will show you gowns that we recommend based on best look and realistic timing for production. Rush fees may apply.

Delivery is a standard 1 month prior to wedding date (rush orders and
special circumstances may not apply)

For in-store purchase. We require a 50% non-refundable deposit upon placing an order for your wedding gown. Balance payments are due prior to delivery when the supplier notifies us of gown nearing completion. Full payment is required only for custom designs by Powder or in special circumstances due to timing. For online purchases full payment or listed price in full is required.

Measurements will be taken same day if time permits or a technical appointment will be scheduled. We measure & make recommendations on sizing and look to achieve the perfect Powder Bride fit.  Once your gown arrives we will need to go to alterations to ensure final fit is perfect.

Alterations are necessary to ensure a perfect fit for all wedding dresses and evening gowns. We have a recommended seamstress for all our clients. Alteration fees are a separate cost and can be estimated at time of appointment and paid direct to seamstress. You are more than welcome to use your seamstress of choice.

All sales are final, no returns, refunds or exchanges. 

Any Bride who books and does not show up or cancel within 48hrs will be required to pay a non refundable $100 security deposit for an appointment at Powder as we have wait lists of brides eager to see our collections. If you show up 15 minutes late the appointment is automatically cancelled and security deposit is non refundable.

Ashford Cleaners – 535 Eglinton Ave W, Toronto. (416) 322 3127.

Email wedding pics & videos for our website to info@powderbride.com.